It's 2019, and consumer expectations toward customer experience in financial services are at an all-time high. Business as usual is gone. But what's next in 2019 and beyond?
Find out at CXFS, the conference that prepares senior financial service executives in CX, operations, and technology to lead their companies into the future.
Westin Copley Place, Boston MA
As SVP, Research & Design, Greg Smith is a strong advocate for human-centered design and the role of user research in digital experiences. The core value he brings to his team and to every project is to bridge customer needs and client business goals with well-designed, engaging, and thoughtful experiences. He has a diverse background working across industries and types of organizations to build and encourage the adoption of customer-centered design thinking and has successfully formed and managed high-caliber teams.